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Understand Your Rights and Our Obligations

Everything that governs your account with superscreener — from how we handle your data to what state laws apply to your access — lives here, written plainly so you know exactly where you stand.

State-by-state eligibilityData handled under US lawAccount terms in plain EnglishPayPal, Venmo, Play+ transaction conditionsContact paths for legal requests
superscreener Understand Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us for Policy or Account Legal Requests

If you need to raise a legal question, request a data review, or submit a formal account dispute, these are the channels we monitor for exactly that. For standard account help, live chat is fastest. For formal written requests — including data-access inquiries or account-closure disputes — use the email path below so we can track your case properly.

Live Chat Open the chat icon from your account dashboard for policy questions. An agent can confirm which terms apply to your state and direct formal requests to the right team.
Email Support Send formal legal requests, data-access inquiries, or account-dispute submissions to our support address listed in your account settings under Contact Us.
Account Help Center The Help Center in your account holds state eligibility answers, payment-condition summaries for PayPal and Venmo, and step-by-step dispute-filing instructions.
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Account Data

Your personal data stays within the framework of US privacy law. We collect only what your account requires — identity verification details, transaction records tied to PayPal, Venmo, or Play+ activity, and session data used to maintain your login state across devices. We do not sell your personal information to third parties. Data retention periods follow applicable state and federal requirements, and you can request a copy of your stored data or ask us to correct inaccuracies through the email channel in your account settings.

Cookie Policy

We use session and analytics cookies to keep your account active across mobile and desktop. You can manage cookie preferences through your browser settings at any time without losing your account access.

Account Security

Your account is protected by SSL encryption on every session. Identity verification is required before any withdrawal — including Venmo and PayPal payouts — to confirm the account holder matches the payment recipient.

Data Retention

We retain your account and transaction records for the period required by state law in your eligible jurisdiction. After account closure, records are archived and not used for marketing.

Your Right to Request Changes

You can request access to, correction of, or deletion of your stored data by contacting support via the email path in your account settings. We respond within the window required by applicable law.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what rights you have, and how to act on them. If your question isn't here, the Help Center in your account settings has the full policy documentation.

Access depends on your state's laws. We are available only in eligible states where local law permits online gaming. Check your account dashboard for your state's current eligibility status.

The full terms of use are linked in the footer of every page and inside your account settings under Legal Documents. They govern all activity, including PayPal and Venmo transactions.

Send a written data-access request to the email address listed under Contact Us in your account settings. We will respond within the timeframe required by the applicable state or federal privacy law.

Play+ prepaid card balances on account closure are handled according to the Payment Terms in your account dashboard. Contact support before closing to confirm your balance transfer options.

Raise a formal dispute by emailing our support team with your account details and the specific decision you're contesting. We review disputes against the terms in effect at the time of the action.

Yes. Managing or rejecting non-essential cookies through your browser settings does not affect your ability to log in or use your account. Session cookies required for login cannot be disabled.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.